Best year to date
05/12/11 16:14
MBA Engineering strive to deliver un-rivalled levels of service support to its customers. This comes in a variety of forms; Telephone Support, Engineer response, support and part diagnosis/delivery.
We are the first to notice that Bystronic Laser users need all of the above. Excellent telephone support enables the machine to be placed back into production where possible or to narrow down the prognosis for a quicker repair. If a problem requires an engineers intervention, then a response time same day couriers would be proud of always takes the pressure off the customer. Once on site engineering knowledge to recognise the problem, find the most economically viable off the shelf solution and implement it in the quickest time is also critical.
Well here at MBA Engineering this is what we do best.
But don’t take our word for it…….This is what one of our valued customers happily told us;
‘Since you have taken over the service support for this machine it has had its best year, the most uptime, least breakdowns and much more. We will be looking to have another machine on agreement with yourself.’
We are extremely proud to hear this as its what we strive for. They are extremely grateful for the level of service they receive, however we thank them for allowing us to demonstrate the art of service support.
We look forward to continuing to deliver these high standards in the coming years and welcome new challenges for the year ahead.
We are the first to notice that Bystronic Laser users need all of the above. Excellent telephone support enables the machine to be placed back into production where possible or to narrow down the prognosis for a quicker repair. If a problem requires an engineers intervention, then a response time same day couriers would be proud of always takes the pressure off the customer. Once on site engineering knowledge to recognise the problem, find the most economically viable off the shelf solution and implement it in the quickest time is also critical.
Well here at MBA Engineering this is what we do best.
But don’t take our word for it…….This is what one of our valued customers happily told us;
‘Since you have taken over the service support for this machine it has had its best year, the most uptime, least breakdowns and much more. We will be looking to have another machine on agreement with yourself.’
We are extremely proud to hear this as its what we strive for. They are extremely grateful for the level of service they receive, however we thank them for allowing us to demonstrate the art of service support.
We look forward to continuing to deliver these high standards in the coming years and welcome new challenges for the year ahead.