Byspeed Z Axis Modification
14/12/11 23:11
MBA Engineering are pleased to offer all Bystronic Byspeed users a cheaper solution to the Z axis lubrication modification. The modification involves piping lubrication to the spindle to increase its service life. We offer a solution for your machine that won’t break the bank. So if you have a Bystronic Byspeed and it doesn’t have the lubrication modification already fitted, get in touch ASAP in order to prolong the lifespan of your existing spindle, all at a fraction of the price you would pay the OEM.
Contact us for more information.
Contact us for more information.
Best year to date
05/12/11 16:14
MBA Engineering strive to deliver un-rivalled levels of service support to its customers. This comes in a variety of forms; Telephone Support, Engineer response, support and part diagnosis/delivery.
We are the first to notice that Bystronic Laser users need all of the above. Excellent telephone support enables the machine to be placed back into production where possible or to narrow down the prognosis for a quicker repair. If a problem requires an engineers intervention, then a response time same day couriers would be proud of always takes the pressure off the customer. Once on site engineering knowledge to recognise the problem, find the most economically viable off the shelf solution and implement it in the quickest time is also critical.
Well here at MBA Engineering this is what we do best.
But don’t take our word for it…….This is what one of our valued customers happily told us;
‘Since you have taken over the service support for this machine it has had its best year, the most uptime, least breakdowns and much more. We will be looking to have another machine on agreement with yourself.’
We are extremely proud to hear this as its what we strive for. They are extremely grateful for the level of service they receive, however we thank them for allowing us to demonstrate the art of service support.
We look forward to continuing to deliver these high standards in the coming years and welcome new challenges for the year ahead.
We are the first to notice that Bystronic Laser users need all of the above. Excellent telephone support enables the machine to be placed back into production where possible or to narrow down the prognosis for a quicker repair. If a problem requires an engineers intervention, then a response time same day couriers would be proud of always takes the pressure off the customer. Once on site engineering knowledge to recognise the problem, find the most economically viable off the shelf solution and implement it in the quickest time is also critical.
Well here at MBA Engineering this is what we do best.
But don’t take our word for it…….This is what one of our valued customers happily told us;
‘Since you have taken over the service support for this machine it has had its best year, the most uptime, least breakdowns and much more. We will be looking to have another machine on agreement with yourself.’
We are extremely proud to hear this as its what we strive for. They are extremely grateful for the level of service they receive, however we thank them for allowing us to demonstrate the art of service support.
We look forward to continuing to deliver these high standards in the coming years and welcome new challenges for the year ahead.
Beat the Chill
10/11/11 21:51
With winter looming, it won’t be long before temperatures plummet. As always MBA Engineering are keen to draw laser users attention to the harsh facts when it comes to freezing temperatures and expensive resonators.
As you may already be aware, in order for your laser to work an effective cooling system is fitted to your machine. As you have guessed the cooling system generally contains de ionised water, during these cold overnight spells Mr Frost does his damage.
At MBA Engineering we realise that it's not always practical to keep the factory at the stated guidelines supplied by OEM’s (above 12 degrees) so we have developed a heater system which sits nicely in areas that need to be kept at an optimal temperature. This allows you to go through any harsh cold spells with the comfort of knowing your resonator is being kept warm, thus preventing any freezing and expensive damage. This solution proves much more cost effective than heating the whole workshop.
Our heater kits are regulated by a thermostat, this ensures the temperature is maintained within the correct range and saves energy by only running when needed. Peace of mind for you the customer.
If you would like some further information, please do not hesitate to contact us by email or telephone;
enquiries@mba-eng.co.uk or 01138153810
As you may already be aware, in order for your laser to work an effective cooling system is fitted to your machine. As you have guessed the cooling system generally contains de ionised water, during these cold overnight spells Mr Frost does his damage.
At MBA Engineering we realise that it's not always practical to keep the factory at the stated guidelines supplied by OEM’s (above 12 degrees) so we have developed a heater system which sits nicely in areas that need to be kept at an optimal temperature. This allows you to go through any harsh cold spells with the comfort of knowing your resonator is being kept warm, thus preventing any freezing and expensive damage. This solution proves much more cost effective than heating the whole workshop.
Our heater kits are regulated by a thermostat, this ensures the temperature is maintained within the correct range and saves energy by only running when needed. Peace of mind for you the customer.
If you would like some further information, please do not hesitate to contact us by email or telephone;
enquiries@mba-eng.co.uk or 01138153810
Customer Satisfaction
07/11/11 15:49
MBA Engineering pride themselves on delivering an excellent quality service. Following each and every interaction with a customer an invitation is sent requesting their feedback on the service they received. Questions cover all aspects of the experience when dealing with MBA Engineering and based upon a scale of 1-9 (1 being totally dissatisfied, 9 being totally satisfied, the results can be seen below:
1. 100% of Customers were totally satisfied with the response time from initial phone call to an engineer arriving on site.
2. 75% of Customers were totally satisfied with the time of day an engineer arrived on site, 25% were mostly satisfied.
3. 100% of Customers said our engineers were polite and courteous.
4. 100% of Customers said our engineers were clean and smart on arrival
5. 84% of Customers were totally satisfied with the technical knowledge of our engineers, leaving 16% mostly satisfied.
6. 100% of Customers were totally satisfied with the outcome of the engineers visit.
7. 75% of Customers were totally satisfied with the organisation and tidiness of the engineer whilst on site, leaving 25% mostly satisfied.
8. 100% of Customers were totally satisfied with the engineers considerations to health and safety whilst on site.
9. 100% of Customers were totally satisfied that the numbers of visits required to complete their work met their expectations.
10. 100% of Customers were totally satisfied with the communication between the office and themselves.
11. 100% of Customers were totally satisfied with the overall service experience in relation to an engineers visit.
1. 100% of Customers were totally satisfied with the response time from initial phone call to an engineer arriving on site.
2. 75% of Customers were totally satisfied with the time of day an engineer arrived on site, 25% were mostly satisfied.
3. 100% of Customers said our engineers were polite and courteous.
4. 100% of Customers said our engineers were clean and smart on arrival
5. 84% of Customers were totally satisfied with the technical knowledge of our engineers, leaving 16% mostly satisfied.
6. 100% of Customers were totally satisfied with the outcome of the engineers visit.
7. 75% of Customers were totally satisfied with the organisation and tidiness of the engineer whilst on site, leaving 25% mostly satisfied.
8. 100% of Customers were totally satisfied with the engineers considerations to health and safety whilst on site.
9. 100% of Customers were totally satisfied that the numbers of visits required to complete their work met their expectations.
10. 100% of Customers were totally satisfied with the communication between the office and themselves.
11. 100% of Customers were totally satisfied with the overall service experience in relation to an engineers visit.
Latest Support Option
04/08/11 15:36
MBA Engineering is pleased to announce a new, extremely cheap support option for all Bystronic users.
Whether your already in a contract, look after you own machine, or just want to have a 2nd opinion. We now offer a 24/7 telephone support option coupled with access to an online knowledge portal all for pennies. Interested? Get in touch for a no obligation chat.
Whether your already in a contract, look after you own machine, or just want to have a 2nd opinion. We now offer a 24/7 telephone support option coupled with access to an online knowledge portal all for pennies. Interested? Get in touch for a no obligation chat.
ISO 9001:2008 Certification
21/07/11 16:00
MBA Engineering has achieved the internationally recognised ISO 9001, establishing it as one of the leaders in its field.
This independent assessment was conducted by the British Assessment Bureau a leading Certification Body and demonstrates MBA Engineering’s commitment to customer service and quality in delivery.
Resonator Refurbishment
24/04/11 19:00
One of the services we provide to our customers is resonator refurbishments. The process includes stripping the upper section of the resonator, replacing various components, including plasma tubes and internal optics to name a few. Turbine replacements are recommended dependant upon hours run since the last change. Below you can see some pictures from the strip down and rebuild we carried out this month.
Would you like a resonator refurbishment? Please get in touch.
Would you like a resonator refurbishment? Please get in touch.
Advance Operator Training
03/03/11 17:00
March saw MBA Engineering delivering an advanced operator training course to a client. The aim of the course is to:
Have a better understanding of how to set the machine for the production of accurate, good quality, and reliable parts
Understand the health and safety aspects of using the machine.
Increase the knowledge of optimising parameters for better speed and higher quality cut
Improved understanding of the standard parameters.
We tweaked the course delivery slightly to maximise the customers benefit, although all the above points were covered in great depth. The participants gained a lot of insight into which parameters to adjust, and when.
Although not always evident, most operators ‘teach themselves’ over time, finding parameters which help optimise the cut. Quite often though, this can impact negatively on the speed of production parts in order to maintain the quality.
Following the completion of this course, there should be evidence that part quality has improved, and if required an increased feed-rate for cutting can be obtained. At this point we would like to point out that it doesn’t suit everyone to speed up production.